A KEY PART OF OUR SUCCESS
Darr Schackow Insurance
THE FLEXIBILITY TO CHOOSE AN IT APPROACH THAT MAKES THE MOST SENSE FOR OUR ORGANIZATION
Juan M. Segarra
Foresight Construction Group
COMPUTERCARE’S ABILITY TO HELP STRATEGICALLY PLAN FOR OUR NEEDS DOWN THE ROAD HAS BEEN TREMENDOUSLY HELPFUL
ComputerCare has provided Encell Technology with a high level of IT support for a year now. As a growing, six-year old battery research and development Company we chose to outsource our IT function rather than maintain it in-house due to the ever increasing complexity of areas of expertise needed and related costs.
We chose ComputerCare after thoroughly researching and interviewing several different IT groups in the North Central Florida area. ComputerCare was the only group we found that had the breadth of skillsets and depth of resources that we required. If not for ComputerCare we would have had to continue to use a group out of Virginia that we had used for four years prior, which for obvious reasons would not have been ideal.
The support staff furnished by ComputerCare has been VERY capable and responsive. We have had checkered results with prior IT support groups we have used. The cost for the service has been very competitive as well. Furthermore, ComputerCare’s ability to help strategically plan for our needs down the road has been tremendously helpful as well.
Finally, as we grow over the next two years from 30 to 120 employees, evolve from an R&D Company into a manufacturing Company, and launch an initial public offering we are confident that ComputerCare will be able to give us the level of IT support needed to make the Company successful.
Chris C. Maier
Chief Financial Officer
Encell Technology, Inc.
HELPED US MAINTAIN AND EXPAND OUR NETWORK AS OUR COMPANY HAS GROWN
We have been using the services of ComputerCare for almost 3 years now, and would like to take a moment to share our experience. My firm, Innovative Scheduling has a very complex computer set up where we host many database servers, application websites, and a complex network to support our teams on-site and overseas. ComputerCare's team has provided excellent services to us over these years, and helped us maintain and expand our network as our company has grown. Their capable team helped us on many mission critical projects including migrating our primary server (hosting exchange, active directory and production instances) in the short span of two days. What we like most about ComputerCare is that you will never feel like you are working with an outside company. Whenever we have a critical issue, ComputerCare has reacted promptly to it, often responding within minutes, and continued to fix and monitor the issue till it was completely resolved. In addition ComputerCare provides us periodic advice on how to keep our network healthy while keeping our overall costs down. ComputerCare's team has also helped us work with external vendors to procure software/hardware by both establishing connections and providing expert advice on such projects. I would recommend this team to anybody without any hesitation.
WE TRUST IN THE SUPPORT & EXPERTISE OF THIS COMPANY
Since 2003, Mike Remer and the associates of his company have assisted our 106 year old manufacturing company in its rebirth of the IT advancements at Maddox Foundry & Machine Works, Inc. ComputerCare, LLC has developed our interconnections between computer software systems, servers, and users throughout the past few years to result in the reassurance and comfort of support to invest more in IT technology at our company. Before ComputerCare, LLC support, this confidence was not present. The company’s efficiency and ability to listen, relate and take ownership of the IT system challenge, whether in a disconnect or intermittent problem or in enhancement investment and education, is to be commended. Bottom line, we trust in the support and expertise of this company, as it helps us grow and improve.
It’s the cost of doing business and a good investment for Maddox in our return on our IT assets. It is successful IT Assurance for us, outsourced well.
Maddox Foundry & Machine Works, Inc.
QUICK TO RESPOND AND SERVICE OUR NEEDS PROMPTLY
Mike Remer and his staff and ComputerCare are quick to respond and service our needs promptly. We have been pleased over the last 12 months with all the staff at ComputerCare and would highly recommend them to serve your needs. We have recently experienced some firewall problems that shut our server out to the outside internet and ComputerCare came up with a solution and fix that got us up and running within a few hours and not days.
Ben H. French
Waldorff Insurance & Bonding
A HUGE WEIGHT OFF MY SHOULDERS
Having ComputerCare onboard to take care of our IT needs has taken a huge weight off my shoulders. Mike, Heather and the staff at ComputerCare are friendly, understanding of our business needs and their technical skills are unmatched. I’m always amazed when they call me to report a concern and a repair in progress before anyone in the office has noticed. With ComputerCare handling our technical needs, our staff can focus on the practice of law.
Katherine L. Floyd
Salter Feiber, P.A.
A GREAT ASSET TO OUR GROWING BIOTECHNOLOGY STARTUP
ComputerCare has been a great asset to our growing biotechnology startup. They took over management of our IT system during a period of rapid growth and have consistently kept up with our increasing service needs. They also responded quickly and efficiently when we needed a system upgrade for greater network security. I would highly recommend them to any small business that relies on its computers to function, and that’s pretty much all of us!
Kelly Smith, PHD.
Chief Technical Officer
VIRUSES, NETWORK PROBLEMS, iPHONE ISSUES...IT REALLY DOESN'T MATTER
I wanted to take a moment and thank you for all that you do. For almost 5 years now, you have been saving me and my company. Viruses, network problems, iPhone issues...it really doesnt matter. You seem to have a way to address all my issues and make it seem like it was no problem. Knowing that 90% of the errors are user error, you have yet to lose your patience or professionalism.
I appreciate everything you do for me and the team here. I have used others that were missing in either the knowledge you had, the personality to mesh with my team or the honesty to charge a fair price. You are also the only person in the 9 years I have owned my company that has been proactive and fixed issues/problems before I ever knew there was one. That carries a ton of good will with me.
I cannot imagine using anyone else. Your whole team is a reflection of the company you have built. While you are the face of the company, we are comfortable working with anyone that calls from ComputerCare.
Thank you again for everything you do and I look forward to working with you for years to come.
Scott A. Costello
Home - Living In the Heart of Florida
VERY PROACTIVE, OFTEN REALIZING THERE IS A PROBLEM WITH OUR SYSTEMS BEFORE WE DO.
We have come to appreciate ComputerCare as one of our most dependable vendors and an invaluable business partner. Not only do you provide excellent service, but you take into consideration all facets of our non-traditional business model and tailor your services specific to us and our "unique" needs. What we find to be truly wonderful is that you manage to do all of this while still keeping costs reasonable and consistent.
Your office staff is always friendly, helpful, and professional. Your on-site technicians respond to service requests in a timely manner, complete their tasks accurately and efficiently (the first time!), and enter the office with a pleasant disposition and a determination to get us up and running as quickly as possible. In addition to what you provide on-site, we have been very impressed with what you are able to offer off-site - specifically with regard to remote service requests and troubleshooting; it's undeniably convenient when you are able to resolve an issue without ever having to step foot into our office or interrupt our productivity. We rely upon your advice for system upgrades and hardware purchases, and we appreciate your efforts to keep our components fully integradable, user-friendly, and affordable.
We credit your organization with being very proactive, often realizing there is a problem with our system before we do. We are especially pleased with the quarterly preventative maintenance trips and attribute that attention to our hardware as one reason why we have enjoyed the most productive year on record as far as information technology is concerned - only experiencing a few hours of down time for maintenance and one outage due to equipment failure. This is a far cry from what we experienced with our prior IT vendors.
With your help we have made great strides in moving out of the "stone age" and into the "information age," and we look forward to making our next steps into the future with ComputerCare by our side. Thanks again for all you do!
MBA, Director of Operations
Koch Foundation, Inc.
THE RIGHT BALANCE OF TECHNICAL CAPABILITIES AND THE ABILITY TO INTERACT WITH OUR TEAM
When first faced with the challenge of finding a new IT support provider, I must admit that I had a lot of anxiety and doubt that I could find a company with the right balance of technical capabilities and the ability to interact with our team at all levels; you proved that could be done. Your ability to listen and understand our needs has made the transition from our former provider stress free and easy. ComputerCare provides the solutions we need at very competitive pricing. Not only have you helped us with the immediate challenges of our business, but you have helped us understand how we might navigate future challenges as well.
Roland C. Daniels
Summit Motor Group
SERVICE IS FAR SUPERIOR TO OTHER IT COMPANIES WE'VE WORKED WITH
Michael Remer and the staff at ComputerCare were an answer to our prayers! Their expertise in IT helped us overcome many obstacles since we have three offices in different cities that need to communicate. Mike continues to give us great advice to maximize our efficiency while protecting our bottom line. ComputerCare's customer service is far superior to other IT companies we have worked with which allows us to run our business and care for our clients instead of being wrapped up in IT. Thanks!
Owner of Comfort Keepers
WE JUST HAPPILY RENEWED OUR CONTRACT FOR ANOTHER YEAR
We had a bad experience with our previous IT provider. We were urgently in need of consistent, reliable, and cost-effective service and support performed by professional and reliable individuals. This is what we have received from ComputerCare. The entire staff is professional and courteous. Their response time is very, very good and very consistent. They help us stay ahead of potential hardware, software and network issues by alerting us of areas of concern. They give us discounts on hardware that are competitive with other vendors. The unlimited free telephone, remote online and email technical support is priceless. We just happily renewed our contract for another year.
President & CEO
United Way of North Central Florida
HELPED TO STREAMLINE DAY TO DAY OPERATIONS AND REDUCE EXPENDITURES
In today's retracting economy it is more important than ever to be as efficient as possible. ComputerCare has been proactive in their service and recommendations enabling the North Central Florida YMCA to streamline day to day operations and reduce expenditures. Every YMCA, regardless of size, requires effective and efficient support functions to successfully carry out mission-critical work. ComputerCare has been exemplary in their role as IT support and maintenance.
John H Bunting
Chief Financial Officer
North Central Florida YMCA
VAST TECHNICAL KNOWLEDGE AND GREAT CUSTOMER SUPPORT
When Allan Spear Construction was researching firms to handle the IT needs for our growing concrete and masonry company, we had two prerequisites for the firm we hired:
- Vast technical knowledge.
- A history of great customer support
ComputerCare has more than met both of those pre-requisites. When ComputerCare upgraded our computers, network and server included, we had minimal down time. ComputerCare also guided us through the transition from Windows XP, to Vista Business, to Windows 7 with ease and patience. Our email server was also recently upgraded to synchronize with our jobsite offices in Puerto Rico and North Carolina. When problems arise, ComputerCare is quick to respond.
We highly recommend ComputerCare to any company that wishes to keep its mind at ease for all its computer needs.
Allan Spear Construction
THE LATEST TECHNOLOGY AND CUSTOMER FOCUSED SUPPORT
OxThera is a rapidly growing biotech company. We have recently grown from Gainesville based only to an international company with sales offices spread out through EU and US. Our IT infrastructure and needs have drastically changed - and grown - over the last years. ComputerCare has grown with us and now not only designs local but also global IT structure and support - around the clock. ComputerCare solves problems in Florida, but also in Barcelona, Stockholm and Milan. If you want to have the latest technology and customer focused support, at the right price and time - do like us and choose ComputerCare.
SINCE MY FIRST EXPERIENCE...I HAVE NEVER THOUGHT ABOUT USING ANY OTHER COMPANY
When I expanded my business in 2003, my IT needs also grew. After disappointing attempts to do business with several IT companies, a friend recommended ComputerCare. Since my first experience with ComputerCare, I have never thought about using any other company for my computer needs. Their services are comprehensive, from offering great deals on hardware to solving complicated networking issues. Their solutions are creative and reliable, and they always deliver their services in a prompt and courteous manner. I am a loyal ComputerCare customer.
Tomlinson Motor Company
FEWER MAN HOURS OF PRODUCTIVITY LOST TO COMPUTER ISSUES THAN I CAN EVER REMEMBER
Since we started using ComputerCare for I.T. needs, we have had fewer man hours of productivity lost to computer issues than I can even remember. No matter if it's installing a new piece of hardware, integrating a software suite or fixing problems of unknown origin, you and your staff have always responded quickly, gotten to the heart of the matter & delivered results in short order. I have also been pleased to buy new computers, memory upgrades for older computers, back-up batteries and other items from you at prices competitive with online and big-box stores. It's especially nice knowing I get what I need and what will configure well with my existing IT infrastructure. (Even nicer that you do the installing and integrating!)....We have a fast paced, deadline oriented business to run. ComputerCare helps us meet our deadlines by taking care of our computer and network details.
"Your Very Satisfied Client"
THEY WILL ALWAYS BE THE ONLY COMPUTER SERVICE I'LL EVER USE
I have been using ComputerCare for all of my business and personal computer needs for eight years now. They have always been prompt on service and eliminating the problems that arise. They will always be the only computer service I'll ever use.
Clayton L. Crosier
Crosier & Son Roofing, Inc.
STAFF PRODUCTIVITY HAS INCREASED DRAMATICALLY
The decision to pursue professional IT support and supervision was a difficult one for our parish and student center. ComputerCare had been highly recommended and we scheduled a meeting with Mike Remer. After a few minutes of listening to us Mike had a clear understanding of our problems and offered possible solutions. A quick and painless network analysis was completed and we were on our way.
When budget constraints began to assert themselves, ComputerCare was patient with our countless questions and numerous delays. Kelly Brodowski was always available to help us, either by phone or email. Finally, Mike made it all work for us.
During the server migration Mike Remer and Matthew Wagers presented the same high level of professionalism to our staff that we had seen in our preliminary meetings. The transition was seamless, with minimal interruptions during the two day process. Staff productivity has increased dramatically, as the dread of computer down-time is no longer part of our daily routine.
Fr. Marek Dzein
St. Augustine Church and Catholic Student Center