One of the great advantages to taking a proactive approach to your technology is the reduction in costly downtime. Remote monitoring and management is a great way to help reduce downtime. Patches can be applied as they become available and general maintenance can be performed to help prevent failures. But another approach to reducing downtime that is often overlooked is having a spare computer on hand.
When a failure happens, your employees may end up spending time having to wait for their computer repaired, or twiddling their thumbs while another computer is prepped with all their necessary programs. The benefit of having a spare or two onsite is that downtime is reduced from potentially hours to the span of time it takes to unplug one computer and plug in another. You see, the spare computer can be prepared ahead of time with all the necessary programs and applications used within your company. That way, when a failure occurs, you can simply unplug the computer needing the spare, plug in the spare computer and login to your profile. ComputerCare will then retrieve the failed machine, make the repairs and return it to you without you missing a beat.
While ComputerCare does have a loaner program available, the downside is that your employee still must wait until the computer is prepared, then delivered onsite and set up. This is costly and over time could quickly come to outweigh the cost of a new machine.
What many of our clients do is buy a newer computer for themselves or a team member, then convert the old computer into a spare. This minimizes the cost and maximizes the new purchase.
If you currently are on a service plan with ComputerCare and are interested in investing in a spare computer or two, give us a call. You may be eligible for a new business grade Dell computer at a significant discount. Best of all, we will waive the cost of prepping the system for you (up to two hours) for a limited time.
Give Mike a call at (352) 378-8433 or email Sales at firstname.lastname@example.org.